BillCountr
Privacy Policy
BillCountr is a simple, offline-first billing and shop-management app for Indian retailers and wholesalers. This policy explains what information the app collects, why, how it is stored and protected, and the choices you have.
1. Who we are
BillCountr ("BillCountr", "we", "us") provides the BillCountr mobile app and web dashboard. For any privacy question or request, contact us at support@billcountr.com.
2. Information we collect
We only collect what the app needs to run your shop. This falls into a few groups:
Account & identity
- Mobile number — your primary sign-in identity. A one-time password (OTP) is sent to it over WhatsApp to verify you.
- Your name and shop name, and (optionally) an email address.
- Names and mobile numbers of any staff you add, so they can sign in.
Business data you create
- Products and stock, prices, and (optionally) product images or barcodes.
- Customer and supplier records you enter — typically a name, mobile number, and area — used for billing and the udhaar (credit) ledger.
- Bills, invoices, estimates, payments, credit ledger entries, notes, and reports.
- Shop profile details and images you choose to add.
Device & technical data
- A device identifier generated by the app, used to sync your data reliably and to keep your account secure (one active device per user).
- Basic technical logs (e.g. sync status, error diagnostics) needed to keep the service working.
3. Device permissions
| Permission | Why |
|---|---|
| Camera | To scan product barcodes while billing, and to capture product/shop images if you choose. Images are only used inside your shop's data. |
| Vibration | Haptic feedback on actions such as adding an item to a bill. |
Permissions are requested only when needed and can be revoked in your device settings.
4. How your data is stored
BillCountr is offline-first: your data is written first to your device and continues to work with no internet connection. When you are online, it is securely synced to BillCountr's servers so you can use it across your devices and the web dashboard, and so it is not lost if your device is.
- Data in transit is protected with HTTPS/TLS encryption.
- Server data is hosted on infrastructure located in India.
- Each shop's data is strictly isolated from every other shop's. Access requires authentication, and staff see only what their role allows.
5. Service providers we use
We share the minimum data necessary with a small number of trusted providers who process it only on our behalf:
| Provider | Purpose | Data involved |
|---|---|---|
| Meta (WhatsApp Business API) | Sending your sign-in OTP | Your mobile number |
| Cloud hosting & database provider | Running the BillCountr backend | Your account and business data |
| Cloudflare (image storage/CDN) | Storing and serving images you upload | Images you choose to add |
We do not sell or rent your personal information to anyone.
6. How long we keep it
We keep your data for as long as your account is active. Items you delete are moved to a recycle bin and retained for up to 30 days so you can recover them, after which they are permanently removed. Some records (such as finalized invoices and audit logs) are retained as long as your account exists to meet record-keeping expectations, and cannot be edited after finalization.
7. Deleting your account
You can request deletion of your account and associated data at any time by emailing support@billcountr.com from your registered number/email. We will remove your personal data, subject to any records we are legally required to retain.
8. Your rights
You may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on it. Contact support@billcountr.com and we will respond within a reasonable time.
9. Children
BillCountr is a business tool intended for use by shop owners and their staff, and is not directed to children under 18. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.
11. Contact
Questions or requests: support@billcountr.com.